Refund Policy

We offer

1- Money back and returns for personalized  cartouches. Buyer pays 10% restocking fee.
2- No question will be Asked
4- buyer should pay for the shipping back charges
3- All returns must be made within 15 days of receiving the Shipment

we want you to love the gift you've received. If, for any reason, you would  like to exchange or return it, we are happy to replace it with another  selection or refund the credit card used for the purchase. Just repack the gift  in its original packaging (if possible) with the packing slip and follow these  simple steps:

1- You need to send us an email requesting for a gift return (GR) number, and  to obtain the correct address for our Returns Department, before returning any  item. The RMA number on your package tells us what to do with it when we  receive it. To get the Number please send email with your product and  purchase details to with the subject RETURN
2- Write down the gift return (GR) number given to you by the customer service
3- Include the GR number in the return shipping address
4- Send the gift back to us and For your security, please return your gift with  an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your  receipt.